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Overwhelming VSA Package: Several users have expressed that the VSA package is overwhelming and could benefit from a better GUI. They feel …
Overview
What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library,…
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Popular Features
- Policy-based automation (11)8.989%
- Patch Management (11)7.474%
- Remote monitoring (12)5.858%
- Network device monitoring (12)5.353%
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What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and…
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Kaseya VSA Ransomware July 2021
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IT Automation With Kaseya VSA Saves Time and Increases Productivity
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- Tech Details
What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.
Kaseya VSA Video
Introduction to Endpoint Management with Kaseya VSA
Kaseya VSA Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(109)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users recommend exploring alternative options. They advise organizations to thoroughly evaluate their needs and research different solutions before making a decision. This recommendation reflects the recognition that Kaseya may not be the best fit for every organization and encourages users to explore alternative options.
Users suggest focusing on specific needs. To avoid feeling overwhelmed by the extensive list of features, users recommend focusing on the specific tools and functionalities needed from Kaseya. This recommendation emphasizes the importance of identifying the key requirements of an organization and selecting a solution that aligns with those needs.
Users advise investing time in learning and support. Several users highlight the importance of leveraging resources like Kaseya University for thorough understanding of the system. They also recommend becoming proficient in the scripting language used for remote system management. Additionally, users express the need for better sales support and assistance from Kaseya, suggesting that investing time in learning and seeking dedicated expertise can help maximize the benefits of using the tool.
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May 23, 2022
Kaseya VSA
We use Kaseya VSA to manage workstation/server endpoint software, updates, reboot cycles, and use it for remote connectivity - interactive desktop/files. We've also found great value is VSA's ability to update/manage/deploy applications very quickly and seamlessly using pre-defined application lists. However, one of the best features is the ability to execute remote commands - powershell or Windows CMD, quietly, remotely. This is a very powerful feature to use, especially when troubleshooting.
- Remote client connections
- Provide a single pane of glass for all systems' update statuses, rollouts, and approvals
- Remote command line options
- The interface can be a little sluggish at times
- There is no option that I've seen to connect to an IdP
- We've seen occasional double entries of agents, there doesn't appear to be any mechanism to prevent this.
- Remote connectivity
- Patching of the OS and the ability to control reboot cycles
- Patching of third part applications
- Remote command line access using CMD or PShell
- We haven't measured the ROI directly, however, the reduction of time to complete support issues has been noticeable
September 09, 2021
Kaseya VSA your answer to remote connectivity
Currently we are using Virtual Systems Administrator (VSA) primarily for the IT Department. We are using it as a means to connect with our assets whether they are in our network or being used by staff working from home. With COVID-19 many workers are now primarily working from home and it is not possible for our IT department (3 staff including myself) to make house calls to troubleshoot and repair our laptops that are being used. A bonus of this application is that we are also able to push out updates to the systems remotely on or off the network, before this wasn't possible as the systems had to connected to our network in order for us to push them out. This package has allowed us to consolidate 2 programs down to one.
- Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
- Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
- VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
- Being that so much is offered within the VSA package it is a bit overwhelming and could have a better GUI. The option of a "Basic" or "Advanced" GUI would be nice as it could help direct the beginners where they need to go while advanced users may know where they need to navigate to in order to find the settings they are looking for.
- From the navigation lists there is a area called "Patch Management"...so you would think that is where you would go to manage patches but that is not the case. Patches are managed from within the "Software Management" section. Naming of some of the navigational items should either be condensed or renamed to give the end user a better idea of what is done in that area.
- This is not directly related to VSA but since I use several of other packages by Kaseya it would be nice if all were accessible under one portal instead of each on their own. I have spoken with Kaseya and they state that it is in the works.
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9.5
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- VSA has allowed the IT department to be able to work from home instead of having to be in the office 5 days a week.
- The reduction on travel times and expenses has greatly be reduced.
- Being able to have remote connectivity and patch/software management in the same package has allowed us to save money by not having to pay for a separate package to perform those tasks.
We used to use Netop for many years prior to Kaseya. The main reason that we switched was because with staff working from home we needed a cloud based solution and Netop required gateway servers or PIN servers to be configured in order to be able to access those staff while at home. Kaseya's solution only required that a small endpoint be installed on each of the systems. Netop was great when all of the assets were within the same network but past that it was far more difficult and costly to configure for what we needed.
March 06, 2018
Kaseya VSA in a nutshell
We use Kaseya to automate patch management, audit equipment, and finish systems configs during the build process on all managed systems.
- Applies specific settings to machines that match certain criteria
- Remotely run scripted procedures against monitored events in system event logs
- Maintains and audit and change records of all devices
- Manages machines across multiple active directory domains
- Policy application & push. Currently all policies claim to not be current on 1000's of machines, when in fact they are. Re-running policy sync's across all devices daily is a huge tax on the system. Although this is strictly a cosmetic issue, because the policies are in fact correct & current, the dashboard lacks the ability to keep its' records straight. This has been a problem since version 6.
- Live connect. In earlier versions I could customize web links for end users, this feature was removed in 9.0, and has been raised to dev on multiple occasions. Under the current version only a max of 5 links appear, and they are customization by the end user.
- Patch policies need to include a simpler way to exclude patches. Like with WSUS its much simpler to have a policy that denies specific patches rather than creating a policy to allow everything with exceptions. When policies are changed every month with new patch cycles this is hard to manage.
- The Reporting feature lacks an intuitive interface. Its easier to write a query and run it on the back end in Microsoft reporting than use the built-in reporting feature.
- Procedure log interface needs to be created. When writing procedures and then testing them, I have to leave the procedure section and browse logs under audit, then return to procedures.
- Procedures that fail need to have additional logging, there is a lot of guess work when trying to understand why a procedure failed, this could be simplified by passing the powershell or dos failures directly into kaseya, instead of saying this line item failed.
- Procedures that fail under IF then statements, it would be better to state which line item failed when using if then statements instead of saying a script failed at the if then statement and not a line within the if then statement.
- The biggest ROI is the reduction of engineering hours spent performing maintenance. We've reduced our hours by 75%.
Both SolarWinds & Autotask appears to have a better user community, but they have the same issue with out of the box scripts (non-existent). With Kaseya, I can write everything in PowerShell, dos, vb, java, and then have Kaseya execute across applicable devices. In fairness, its been a year since we compared Autotask, and I cannot find my notes on why we axed Autotask (I do remember that there were very critical components missing by Autotask).
When comparing to remote desktop, [LogMeIn and WebEx specifically] I actually prefer Kaseya's Live Connect remote desktop over all others.
When comparing to remote desktop, [LogMeIn and WebEx specifically] I actually prefer Kaseya's Live Connect remote desktop over all others.